Resort Policies

Deposits/ Cancellations Policy

A two-night deposit is required at the time of booking to confirm all reservations.

Guests may cancel up to 7 days prior to arrival date with no penalty. If cancellation is within the 7 days before arrival date, the two-night deposit will be forfeited.

In the event of no show, all originally confirmed nights including government taxes and resort fees, will be charged.

Willowbank Resort cannot be responsible for cancellations due to family emergencies, health-related issues, airline schedule changes, or weather conditions. Travel insurance is strongly recommended.

Early Departure Policy

In the event of early departure all confirmed nights will be charged.

Check-In and Check-Out Policy

Guests may check-in after 3pm; check-out time is 11am. Late check-out requests may be subject to a fee.

Pets Policy

Only service pets are welcomed at Willowbank Resort. Guests will be required to pay a one-time cleaning fee of $250. This fee is paid upon checkout.

Please contact for more information on traveling to Willowbank Resort with pets.

Group Rates Policy

Group rates are available for blocks of 10 rooms or more. For more information on special group rates, please contact resort sales at

All resort policies are subject to change without notice.